Q1 : Can i get my order delivered same day?
Q2 : Do customize goods take longer?
Q3 : Do i keep buffer on required date?
When will my order ship? - Weekday orders that are received before 3:00 PM, Mountain Time, will be shipped out (in almost every case) on the same day that the order is placed. Orders on Sunday will be shipped the Monday following the order. We can often accommodate orders that come in later, but especially if you need expedited shipping, getting orders in earlier makes the process work more smoothly for everyone.
If, for any reason, we are unable to ship your order the day it is placed, we may upgrade the shipping method if necessary to ensure delivery in the requested period of time. If we have reason to suspect your order may not arrive in time, we may attempt to contact you using the phone or email information you submitted with your order.
How long will it take for my cords/tassels/stoles to arrive? - We have several shipping options available, depending on your needs. Shipping estimates begin the business day after your order is placed.
Can I pay with a purchase order and still get my order on time? - Yes! We accept purchase orders from universities or major educational institution.
Is there any kind of shipping guarantee? - While we can't control all the factors involved in the process of getting our graduation products to our customers, we will do our best to make sure that your order arrives on time for your graduation. If something goes wrong on our end and your cords arrive after graduation (we would need to confirm through shipping tracking information that the package did not arrive in the specified amount of time), we can usually offer a full refund if you return the cords to us promptly within 7 business days of receipt.
We cannot offer refunds for packages that arrive late due to issues that occur after we can confirm the package has been handed over to FedEx.
How do you handle returns? - If you are dissatisfied with our products for any reason, we are happy to accept returns of products on order quantities greater than 10 units if the cords are returned to us within 7 business days of confirmed receipt. We are, unfortunately, unable to refund the shipping portion of the order cost. However No Return is possble for custom make Products like Embroidered Stoles.
We do not accept returns on orders of less than 10 units. Customers who do not allow enough time for products to arrive when selecting a shipping option are not entitled to any kind of refund.
*Shipping & Processing Methods Selected During Checkout
Delivery Time = Processing Method + Shipping Method
• Orders with Expedited Processing placed after 3:00 PM EST will not beginning processing until the next business day
• Orders placed on a Sunday, or on a holiday will begin processing on the next business day
• Deliveries are made on Standard Business Days Only (Monday through Friday, except holidays). *Weather Permitting
• Expedited Processing is within the US/*Additional two days outside the US
• All Deliveries Must Have Signature For Release, else let fedex know to leave the package on door.
A 25% Restocking Fee will be applicable on returns.